Privacy Policy
Silent Mind Bowls LLC – Privacy Policy
Last updated: February 28, 2025
This Privacy Policy describes how Silent Mind Bowls LLC (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.silentmindsingingbowls.com/ (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information
To provide our Services, we collect and have collected over the past 12 months certain personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you and provide the Services,
- Comply with any applicable legal obligations,
- Enforce any applicable terms of service,
- Protect or defend the Services, our rights, and the rights of our users or others.
3. What Personal Information We Collect
3.1 Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details (name, address, phone number, email address).
- Order information (billing address, shipping address, payment confirmation, email address, phone number).
- Account information (username, password, security questions).
- Shopping information (items you view, items in your cart or wishlist).
- Customer support information (any information you choose to include in communications with us).
Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
3.2 Information We Collect through Cookies and Similar Technologies
We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). This Usage Data may include:
- Device information,
- Browser information,
- Information about your network connection,
- IP address,
- Other details about how you interact with the Services.
3.3 Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Shopify, which supports our Site and Services,
- Payment processors, who collect payment information (credit/debit card details, billing address) to process your purchases,
- Analytics providers, using online tracking technologies (pixels, web beacons, SDKs, cookies) to help us understand user interactions with the Site.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for any third party’s policies or practices.
4. How We Use Your Personal Information
Examples of how we may use your personal information include:
- Providing Products and Services: To process your payments, fulfill orders, send you notifications about your account or purchases, create or maintain your account, and handle returns or exchanges.
- Marketing and Advertising: To send marketing and promotional communications via email, text message, or postal mail, and to show you advertisements for products or services on our Site and other websites.
- Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You: To provide customer support and improve our Services based on user feedback.
5. Cookies
Like many websites, we use Cookies on our Site. For specific information about how Shopify uses Cookies, please see https://www.shopify.com/legal/cookies. We use Cookies to:
- Power and improve our Site and Services (including remembering actions and preferences),
- Run analytics and better understand user interaction,
- Work with third-party service providers to better tailor services, products, and advertising.
You can set your browser to remove or reject Cookies. However, doing so may negatively impact your user experience and cause certain features of the Services to no longer be available. Blocking Cookies may not completely prevent how we share information with third parties, such as advertising partners.
6. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes as described in this Privacy Policy. This may include:
- Vendors or third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, fulfillment and shipping).
- Business and marketing partners, including Shopify, in order to provide services and advertise to you.
- Affiliates or our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, or to comply with legal obligations or enforce any terms of service.
We have, in the past 12 months, disclosed the following categories of personal information:
- Identifiers (contact details, order/account information),
- Commercial information (order info, shopping info, customer support info),
- Internet or other network activity (Usage Data).
7. User-Generated Content
The Services may enable you to post reviews or other content. If you choose to submit user-generated content to any public area of the Services, it will be accessible by anyone. We are not responsible for the privacy or security of any information that you choose to make publicly available.
8. Third-Party Websites and Links
Our Site may include links to websites or platforms operated by third parties. We do not control the privacy or security practices of these third parties. If you visit these sites, you should review their privacy policies. Any information you provide on third-party platforms may be visible to other users of those platforms; we are not responsible for the accuracy, use, or misuse of any information you provide on those platforms.
9. Children’s Data
The Services are not intended for children. We do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request its deletion.
10. Security and Retention of Your Information
We employ measures designed to protect personal information, but no security measures are perfect, and we cannot guarantee absolute security. Any information you send us may not be secure while in transit. We recommend you do not use unsecure channels to communicate sensitive or confidential information.
We keep your personal information for as long as necessary to fulfill the purposes for which we collected it—unless a longer retention period is required for legal, regulatory, or other legitimate reasons.
11. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
- Right to Access / Know: The right to request access to personal information we hold about you.
- Right to Delete: The right to request that we delete certain personal information we maintain about you.
- Right to Correct: The right to request correction of inaccurate personal information.
- Right of Portability: The right to receive a copy of your personal information in a portable format.
- Right to Restrict Processing: The right to ask us to stop or restrict how we process your personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may withdraw that consent at any time.
You may also manage communication preferences (e.g., opt out of marketing emails) at any time by following the unsubscribe link or instructions provided in our emails.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights and choices, please contact us at:
Silent Mind Bowls LLC
Email: richard@changingworldimports.com
